Все вопросы к тесту (html) ПКОЯз. Англ. Бизнес курс

Тестовые задания

A Pro ___ Invoice may be a quotation, informing a buyer how much the goods cost, including the cost of freight and insurance if necessary

A reply ___ this letter would be the letter from Venezuela opening a Letter of Credit

A short letter of reply (an acknowledgement) is usually sent before ___-

An invoice as a statement, when the buyer has an open ___ with the seller

And thank you for your ___

And thank you very ___ for your letter of the 22nd July, in which you queried the price we stated on the invoice for 34 folding chairs

And then the order is transferred to a printed form and copies of this form are sent to various …

Any invoice sent to a buyer is a bill which tells the buyer the exact amount ___ must pay

As somebody ___ values your business, I have already put a plan in motion to fix the problem

As soon as the writer learns that he is writing to a particular manager, he may use the salutation ‘Dear Sir,’ and if he knows the recipient personally he may write ‘Dear Mr Jones,’ and use the subscription ‘___ sincerely’

As we know, the invoice is a printed form with the seller’s name and address, telephone, telegraph and ___ number

As we know, there appears to be a mistake in your invoice (No. 12735) ___ to us on the 10th July

Business letter is an effective ___ to communicate a message, so its format should allow readers to quickly grasp information

Business letters have to be typed or ___

By law, the buyer’s name and address, the number of goods ordered, and the ___ number are typed on this form.

Choose any of the links below, in the order that they normally appear in a business ___

Choose three possible answers: A school official in the college department receives many of these requests each month and would have no problem ___ the meaning or necessary actions

Choose three possible answers: As is known, the more professional and written the claim letter is, the better the chance you have of receiving positive feedback in your favor. ___ this strategy when writing a claim letter

Choose three possible answers: Consider an expression of regret but not an apology, perhaps even thanking the customer for bringing it to your attention;

Choose three possible answers: If it can be resolved, simply ___ your regret about the situation, state the correction you will make, and end on a positive note by encouraging future business with your company

Choose three possible answers: If you cannot solve the customer’s problem, then the letter ….. more difficult. In this situation, the letter will have four parts

Choose three possible answers: If you want to use postcards, ___ to have them printed with your company’s name and address

Choose three possible answers: In this ___, following these four guidelines will be helpful

Choose three possible answers: It is extremely helpful to give the time scale for receipt of a …

Choose three possible answers: Please, ___ all the information the reader will need to identify the merchandise

Choose three possible answers: That is the most ___ form of business communication, and it is written for a manufacturer, wholesaler, or retailer

Choose three possible answers: The goal of the claim letter is to convince the reader that you have a ___ complaint that deserves a desired response

Choose three possible answers: The purpose of this form is to …information from the reader. If the reader is expecting the letter, your task is easy

Choose three possible answers: The sentences can be ___ as necessary, or the relevant sentences can be ticked using the boxes given. Relevant documentation can be enclosed

Choose three possible answers: They can be printed on postcards and addressed using sticky labels, or on A5 headed paper (a ___ message such as these would look terse on A4)

Choose three possible answers: They could ___ standard sentences and space for further comments

Choose three possible answers: You ___ to a claim letter and tell the customer how you plan to handle the situation

Choose three possible answers: You must use a claim letter to ___ this information in a professional and ethical manner to the person you have the problem with

Choose three possible answers: Your ___ remains the same: show that you value the customer’s business and concerns, and that your company is fair and reasonable

Choose three possible answers: ___, you need to provide clear, specific information that will explain to the reader why they should be interested in buying your product or service

Choose three possible answers; It is important to have a good attitude in order to sell your product or service, because the reader will want to know why they should spend their ___ time reading the letter

Choose two possible answers: A reply letter should be ___, even if the complainant has abused you

Choose two possible answers: As is known, letters of apology are best written in the formal ___, using the title and surname, and signing with ‘Yours sincerely’

Choose two possible answers: Being someone who ___ your business, I have already put a plan in motion to fix the problem

Choose two possible answers: For ___, a company might have a particular way of presenting a salutation or may even use a specific type of letterhead

Choose two possible answers: For your information, I am a professor in English at Colorado State University ___ a seminar on concept mapping for a colloquium coming up in December

Choose two possible answers: Good luck on ___ the event!

Choose two possible answers: He is quick to put the problem right and show that he is thinking of how his oversight has inconvenienced his ___

Choose two possible answers: He was very ___ to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes

Choose two possible answers: I ___ that you rely on our service for prompt delivery and am sorry that we have not been supplying a 100% service

Choose two possible answers: I assure you of our best ___ at all times

Choose two possible answers: I have looked back in our ___, and find that it was we who were in error, and not you

Choose two possible answers: If so, give us a call at 555-1212 and set up an appointment with one of our friendly ___

Choose two possible answers: If you are like most Americans, you have ___ finding your favorite shirt when you really need it.

Choose two possible answers: It is so much easier to apologize on paper than ___

Choose two possible answers: It is very ___ in a sales letter to attract the reader’s attention or else you will probably fail to sell your product or service

Choose two possible answers: It is wise to make the apology immediately or as soon as possible after you ___ that apologies are in order

Choose two possible answers: It offers a ___ explanation and offers apologies

Choose two possible answers: It’s not his mistake, however, ___ a temporary book-keeper is responsible for the error

Choose two possible answers: I’d like to inform you that I am enclosing the admissions sheet sent to me, as well as the articles you requested that I have recently published on the …

Choose two possible answers: Kindly… the product or service you are trying to sell

Choose two possible answers: Mr. Lorenzo, please ___ my apologies for this oversight I hope the delay has not inconvenienced you

Choose two possible answers: Mrs. Capone, thank you for your letter of 15th June. ___ our delivery service

Choose two possible answers: Mrs. Lorenzo, I am enclosing the brochure, which should give you the details you require ___ a decision

Choose two possible answers: Please accept my apologies for having troubled you. The ___ may have arisen when our book-keeper was on holiday, and a temporary was providing cover

Choose two possible answers: Please, say that the customer’s patronage is important to you, and apologize for ___

Choose two possible answers: Please, try not to sound as if you are making ___, but offer a reasonable explanation for the lapse

Choose two possible answers: Please, try to sound ___, and, where necessary, be prepared to take full responsibility

Choose two possible answers: Sales letters ___ have a four-part strategy

Choose two possible answers: So, based on your experience in this ___, I was wondering if you would be interested in attending

Choose two possible answers: Such a… at the end of the form could be used for handwritten notes to convey a message not covered in the standard responses

Choose two possible answers: Such letters should always be ___ very seriously, especially if you are providing goods or services

Choose two possible answers: The writer admits that he failed to do something he said he would, even though there are no ___ circumstances

Choose two possible answers: They can also be used to ___ further information to speed the relationship along

Choose two possible answers: They may remember that when we last met I offered to send you details of our 02 model computer I have been looking back at our ___ and see that I failed to make a note, and so have not yet sent you the information

Choose two possible answers: They need a Web site address, or some way for them to seek out information …

Choose two possible answers: Try to ___ object grovelling, and flimsy excuses

Choose two possible answers: We believe you may have made a complaint that ___ to be unfounded, or you may have failed to do something you promised to do/ or done something you promised not to do

Choose two possible answers: We can see that your ___ is paid up to date, for which many thanks

Choose two possible answers: We have the skills and experience to come in and help you with your closet …

Choose two possible answers: We will be at the site July 19th to ___ the white desks and replace them with the black armoire units, free of charge

Choose two possible answers: We will deduct another ___ percent of the bill for the misunderstanding

Choose two possible answers: You have failed to send some information that you agreed to …

Choose two possible answers: You must ___ show that you do not believe the customer, or lead him to believe that the matter is not being taken seriously

Choose two possible answers: You must be ___ – if you have already been having trouble with the product, say so

Choose two possible answers: You must convince your reader that your ___ are accurate: back up your comments with research and facts

Choose two possible answers: You must remember, that the ___ for admission is August 13. It would be a great honor to have you in attendance

Choose two possible answers: as we know, there are some ___ when there is no getting round it – you are in the wrong

Choose two possible answers:If you are trying to keep your head above the flood waters of the ___ season, acknowledging the receipt of a letter is polite and looks efficient

Choose two possible answers:Please, be informed that ___ is an admissions form and more information on the colloquium

Choose two possible answers:So, this is ___ it is important to have an organized closet system

Choose two possible answers:You have requested a ___ to pay a debt that is not due

Correspond the left and right parts

Discounts are often included. (In home, or domestic trade the Value Added Tax must also be included, and invoices now have a ___ registration number)

For information.There is no need for any other form of salutation or ___ in business letters

Give English equivalent to the term: международная почта

Give Russian equivalent to the term: Consular Invoice

Give Russian equivalent to the term: block capitals

Give Russian equivalent to the term: business letter

Give Russian equivalent to the term: inside address

He ___ very disappointed to read your letter of July 10th dealing with the issue of wrong product installed in one of your homes

I examined the samples received from Eastern Carpets and am convinced that they meet our___

If goods are sent on approval- that is, ___ the seller sends samples of goods to the buyer who can then inspect them before he decides to buy

In a business letter, the emphasis is on a high quality ___

It can ___ details of the cost for information only, or it may be a statement of costs which must be paid before the goods are delivered

It helps the customs authorities to ___ the goods quickly, and to calculate the import duty correctly, It is often used to stop sellers evading the payment of duty, and can be used to compile the statistics for imports

It is a document which gives details of the quantity, the ___, the value per unit and the total value of goods which are despatched from a seller to a buyer

It is a very important document, and is required by banks when they issue …

It must be carefully made out, as it is the basis for the Bill of ___

Kindly inform us if the details are acceptable to you when you ___ your order, and when you arrange credit through your bank

Many educational institutions and examining ___ in the UK have been trying to simplify the language of business letters for some time, with some success.

Mr. Johnson, the London representative of Eastern Carpeta has assured me that his company can meet our 1st November ___

Our experts can then draw up the Export Invoice, and this must be accurate, as it forms the ___ for the Bill of Lading

Our managers regret the inconvenience and apologise ___ the error. We quoted you the price for our larger type S14 chairs on the invoice

Please, ___ a credit note for the difference in price, and we shall credit the amount to the next quarterly statement

Please, be informed, that according to your latest price ___ the wholesale price of the 34 folding chairs which you sent us was Ј12.80 each, but you have invoiced them as Ј15.80

Please, inform us as ___ as possible of the correct price, as we must begin to sell them soon

Please, remember, a business letter ___ your professionalism

Put the verb in brackets in the right form: (to base) on your experience in this area, I was wondering if you would be interested in attending

Put the verb in brackets in the right form: (to enclose) is an admissions form and more information on the colloquium

Put the verb in brackets in the right form: All articles (a, an, the), pronouns (I, she, he, we, her, him etc.) and prepositions, should be (to keep) out if possible

Put the verb in brackets in the right form: All the words after the name of the street are counted as one word.The address should (to be) completed in full, otherwise there will be a mistake or a delay.

Put the verb in brackets in the right form: Also, we will deduct another 10 percent of the bill for the misunderstanding. (to thank) you for your patience

Put the verb in brackets in the right form: An agent, and not the sender of the telegram, will (to tell) the importer about the arrival date

Put the verb in brackets in the right form: As someone who values your business, I have already put a plan in motion to fix the problem . I was very disappointed to read your letter of July 10th (to deal) with the issue of wrong product installed in one of your homes.

Put the verb in brackets in the right form: As we learned, a ship (to carry) a consignment to an importer in Europe has engine failure in the Port of London

Put the verb in brackets in the right form: Good luck on organizing the event – I cannot wait to be there. I am enclosing the admissions sheet (to send) to me, as well as the articles you requested that I have recently published on the subject

Put the verb in brackets in the right form: He (to wish) to tell his buyer’s agent that the ship will not arrive tomorrow

Put the verb in brackets in the right form: He must (to inform) the importer and his agent urgently

Put the verb in brackets in the right form: I (would) write to the importer in this way

Put the verb in brackets in the right form: I have (to discover) since then that it was here all the time. Please disregard the letter when it arrives

Put the verb in brackets in the right form: I have handed the shipping documents, that is a complete set of clean ‘on board’ Bills of Lading, the Commercial Invoice (5 copies), and the Insurance Certificate to your bank’s correspondents in London, who have (to send) our 60 d/s draft on them for the amount which your Letter of Credit opened with them

Put the verb in brackets in the right form: I have pleasure in (to confirm) that your packing instructions will be carried out to the letter by our forwarding agents in London

Put the verb in brackets in the right form: I look forward to (to hear) in due course of the safe arrival

Put the verb in brackets in the right form: I think you know how strongly I (to feel) about that paradigm and the role the great state of Maine has played in its development

Put the verb in brackets in the right form: I was very upset to read your letter of July 10th dealing with the issue of wrong product (to install) in one of your homes. As someone who values your business, I have already put a plan in motion to fix the problem

Put the verb in brackets in the right form: I would (to prefer) light wooden containers for the filing cabinets to prevent dents and scratches. Wooden crates will be necessary for the loose leaf folders

Put the verb in brackets in the right form: I would also like the word FRAGILE stencilled in large letters on all sides of the container. Each container must have a number

Put the verb in brackets in the right form: I would like to have some extra padding in these crates also. Customs examination is thorough in Barcelona, so any metal bands (to secure) the containers and crates must be screwed on carefully so that the containers can be opened and secured again properly

Put the verb in brackets in the right form: If so, (to give) us a call at 555-1212 and set up and appointment with one of your friendly operators

Put the verb in brackets in the right form: If the word STOP is left out, there is another possible meaning to the telegram. The division STOP is (to insert) between AGENT and WILL to avoid confusion.

Put the verb in brackets in the right form: If you are like most Americans, you have trouble (to find) your favorite shirt when you really need it. This is why it is important to have an organized closet system

Put the verb in brackets in the right form: In a cable normal punctuation is (to omit) and there is no division between sentences except when the sentences are long or where there is likely to be confusion

Put the verb in brackets in the right form: It is very commonly (to use) in cable messages

Put the verb in brackets in the right form: It seems to be in good order with the exception, of Case No. 13, which (to appear) to contain filing cabinets of a type completely different to TW37

Put the verb in brackets in the right form: Note that there (to be) no division between the first two sentences

Put the verb in brackets in the right form: Our agent took delivery of the in accordance with the instructions (to contain) in of despatch

Put the verb in brackets in the right form: Perhaps you will inform your forwarding agents regarding shipment and customs formalities. Our agents are (to keep) Case No. 13 in their warehouse. Please let us know what you wish our agents to do with it.

Put the verb in brackets in the right form: Please (to tell) us what time he will arrive, and if possible the flight number

Put the verb in brackets in the right form: Please let us (to know) the position of the ship and when we can expect it to arrive

Put the verb in brackets in the right form: Please let us know quickly if you can supply him, and (to include) details of discounts and freight to Piraeus

Put the verb in brackets in the right form: Please, (to note) also the use of the word SOONEST, which is not a word used outside telegraphc messages

Put the verb in brackets in the right form: Please, be informed, that we received the documents concerning the above order in good time and the consignment (to arrive) on board the S/S Shenandoah on the 4th of December

Put the verb in brackets in the right form: Please, let us look at a case which (to require) a cable

Put the verb in brackets in the right form: Please, write figures as words if possible, e.g. seventy-seven, and not 77 (which looks like seventy seven in the UK but is (to see) as eleven in other European countries). Similar confusion can be caused by hundreds, thousands, and so on.

Put the verb in brackets in the right form: S/3 Shenandoah, Norless Line, which, sailed from Tilbury Docks, London on December 5th, and is (to schedule) to arrive in Barcelona on December 11th. Marks and numbers: S.O.F. in diamond BARCELONA. Details of weights and measurement are given on the enclosed printed form

Put the verb in brackets in the right form: Spanish customs (to require) the country of origin to be marked on the container, and the weights (in kilos, please!) and dimensions (in cms., please!)

Put the verb in brackets in the right form: Thank you for your patience. Also, we (will) deduct another 10 percent of the bill for the misunderstanding.

Put the verb in brackets in the right form: The address of the receiver (or addressee) of the telegram is included in the number of words which the Post Office (to charge) for

Put the verb in brackets in the right form: The catalogue number is UL72. We (to wish) to purchase 175 umbrellas, We are interested in the large size.. We wish to have a quotation with discounts, costs of freight and insurance, to Naples

Put the verb in brackets in the right form: The contents are destroyed, but we don’t know the reason yet. We shall (to let) you know as soon as we have the surveyor’s report

Put the verb in brackets in the right form: The demand may not last long, so (to send) the copies as soon as you can.

Put the verb in brackets in the right form: The estimated time of arrival is 10,40 a.m. I shall (to arrive) at Heathrow Airport tomorrow, the 4th July, on board Lufthansa, flight number AL967.

Put the verb in brackets in the right form: The sender wishes to ask the importer to advise the agent, so to avoid confusion he (to divide) the sentences by inserting STOP between AGENT and WILL

Put the verb in brackets in the right form: The supplier discovers this four days after the original sailing date. It will (to leave) five days late.

Put the verb in brackets in the right form: There (should) be adequate space between each word

Put the verb in brackets in the right form: There is a greater demand for it than we (to expect)

Put the verb in brackets in the right form: They (to need) Ј450 immediately, as our account is overdrawn at the local bank branch. If you don’t send it as soon as you can, we may not be able to pay the bills.

Put the verb in brackets in the right form: They (to refer) to the above order, for which you will soon receive our order form

Put the verb in brackets in the right form: They (to want) to know if our 60 d/s draft on them is acceptable to you

Put the verb in brackets in the right form: They are (to please) to inform you that we can ship the goods you ordered (order No. 1329). The goods will be shipped on board the S/S Clyde, due to leave Glasgow on the 9th, and it will arrive in Geneva on the 17th

Put the verb in brackets in the right form: They are acquainted with your special marks and they (to be) adequate as identification

Put the verb in brackets in the right form: They can be (to find) in the ‘Post Office Guide’

Put the verb in brackets in the right form: They must insist on payment of Ј175.00 before we can (to supply) you

Put the verb in brackets in the right form: They said he was (to travel) by air, but we have no information about the arrival time, or the flight number. Please telex this information

Put the verb in brackets in the right form: They would like you to send out a crew to (take) out the white desks and put the black armoire units in immediately, or provide us with a refund

Put the verb in brackets in the right form: They wrote a letter to you to complain) that the Certificate of Insurance for order No. 1715 had not arrived

Put the verb in brackets in the right form: This is often an abbreviation of the name of a company e.g. CONNOLLY MARTIN WHOLESALE LTD. of London might have the telegraphic address – CONMAR LONDON. Often there (to be) a telegraphic address.

Put the verb in brackets in the right form: Unfortunately our forwarding agents have not (to receive) your packing instructions yet. They need to have these before they pack and ship the goods

Put the verb in brackets in the right form: We (to have) the skills and experience to come in and help you with your closet needs

Put the verb in brackets in the right form: We can supply 300 of these immediately, but we shall (to have) to ask the factory to produce any amount above that quantity. We shall let you know about the 250 extra

Put the verb in brackets in the right form: We don’t know why yet, but we shall inform you as soon as we (to know), In the meantime, please send replacements for case numbers 4 and 5, urgently

Put the verb in brackets in the right form: We expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks were put in. I (to think) you will agree that a communication problem exists

Put the verb in brackets in the right form: We have (to check) this against the details printed on the Bill of Lading and on your invoice

Put the verb in brackets in the right form: We have (to write) a letter telling you about our packing arrangements, but we are not sure if you agree to these, Please tell us if you accept our arrangements by telegram as it is the quickest way

Put the verb in brackets in the right form: We have sent two statements to you, but have (to receive) no reply

Put the verb in brackets in the right form: We must (to insist) on certain packing conditions, both in our own interest and to comply with the demands of our customs authorities

Put the verb in brackets in the right form: We regret to inform you that there has (to be) engine failure on board the S/S LAGAN, which was due to leave on the 21st April. Unfortunately it will not leave until tomorrow at the earliest. I will inform you. of the new date of arrival as soon as I know it

Put the verb in brackets in the right form: We sent it by post two weeks ago, but we have received no confirmation from you, although you agreed to telex by return. Please inform us if you have (to receive) a copy of the Insurance Certificate for your order No, 1715.

Put the verb in brackets in the right form: We think you have charged too much, and the discrepancy between the invoice and the packing list (to support) us. Please tell us which price is correct, as quickly as you can

Put the verb in brackets in the right form: We were very (to disappoint) to see the work that you did on one of the houses we subcontracted to you in the Camas development

Put the verb in brackets in the right form: We will (to arrive) in Milan on Monday

Put the verb in brackets in the right form: We will (to be) at the site July 19th to take out the white desks and replace them with the black armoire units, free of charge

Put the verb in brackets in the right form: We would (to like) you to arrange a despatch of replacements at once

Put the verb in brackets in the right form: Words, such as figures (seventy-seven), and words like ‘change-over’, ‘ready-to-wear’ are (to count) as one word

Put the verb in brackets in the right form: You requested a consignment of LK23 motors . We cannot despatch the goods you (to request) in your telex message of the 24th.

Put the verb in brackets in the right form: Your order No. is 2596. There (to be) a sudden increase in demand last month, and our stocks are now depleted. We will be able to supply you in April

Put the verb in brackets in the right form: Your order No. is 5279, but we have not heard from you or your bank. The goods (to be) ready to be despatched

So, thank you for ___ statement sent to us on 2nd April, 19... We enclose a money order for Ј447.70 in settlement of our account with you

So, you may ___ some letters from the more old-fashioned correspondents who write to you, so it is probably necessary to look at some of the language forms they use

The Pro Forma Invoice is like this. It is like an invoice in every ___

The discount, ___ and insurance costs are acceptable to us and we have contacted our bank, who will issue a Letter of Credit in your favour for the amount of the invoice

The language of old-style (or old-fashioned) business letters is often unnecessarily ___ Some old-style business letters often seem to be written to confuse the recipient

The paper states the value for the ___ authorities in the importing country. The exporter must guarantee that all the details on the invoice are accurate, and must sign it

The standard 1 per cent ___ will be deducted if payment is made before the end of this month

Then one of these copies is retained by the Accounts Department, ___ completes the remaining columns. This copy is known as the invoice

Then the seller writes the name and address of the ___ on the invoice

They are satisfactory and there is a good discount on ___ orders

They enclose a Pro-Forma Invoice as requested. This covers the cost of 1500 cassette tapes (Type EM127DN), the discount, and freight and ___ costs to Caracas. The invoice number is 0368851

They enclose a statement for the quarterly invoices up to the end of March 19.. Any payment sent by you which has not reached us will ___ a credit entry for the next quarter

They have ___ this against our copy of the invoice in the Accounts Department

They look forward to receiving your order, and we shall submit the complete ___ of shipping documents when arrangements are completed

They would like ___ to send out a crew to take out the white desks and put the black armoire units in immediately, or provide them with a refund

This information should stand ___ to readers as they scan the document

This is a type of invoice ___ is necessary for importing goods into some countries

This is an invoice which is used in exporting and includes details of shipment, ___ and insurance

This may happen with new ___ whose credit status is unknown

Three of ___ are sent to the port authorities in the importing country. The third copy is added to the shipping documents

Today business letters are more direct, simple, and …

We expected 5 black armoire units to be installed in the master bedroom, but instead, we found that 3 white particle-board desks ___ put in

We shall send you a letter within the next few days advising you of the details of the ___ and other arrangements for payment

We state the purpose of the letter ___, and the letter is short and friendly

We were very disappointed to see the work that you did on one of the houses we subcontracted to you in the Camas development

We will be at the site July 19th to take out the white desks and replace ___ with the black armoire units, free of charge

We will deduct another ___ percent of the bill for the misunderstanding

We’d like to thank you for your ___ dated 5th November

We’d like to thank you for your letter of the 8th November, in ___ you enclosed a Pro-Forma Invoice (No. 0368851)

When an order is received from a buyer the Sales Department passes copies to other departments such as accounts, packing and despatch. If the goods are not in ___, a copy of the order is sent to the factory for manufacture

When writing to a company, it is always ‘Dear ___, ’ and the subscription is always ‘Yours faithfully’

Which 2 of the following terms are related to the topic of your lesson: